Rizk Casino

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Rizk Casino

  • Sign up in 2 Minutes
  • Wheel of Rizk
  • Rizk Sportsbook

Pros

  • Free spins with Wheel of Rizk
  • Bonuscode Existing Customers
  • UK Licensed

Cons

  • No telephone support

Rizk Casino info

NameRizk Casino
Website URLwww.rizk.com
Established2016
LocationMalta
Minimum Deposit£10

Rizk Casino Review 2019

Having only been launched in early 2016 by MT SecureTrade Limited, Rizk Casino is relatively new on the virtual block. In that short space of time it has made a firm splash in the UK’s extremely competitive online casino market, not least thanks to an innovative game known as the Wheel of Rizk. We’ll cover this game in more detail further on.

As well as this signature feature, they also have their very own mascot, Captain Rizk, who gives the site a quirky superhero theme, and a memorable motto of ‘Real Rewards – No Bullshit‘, implying that they are committed to fair play and trying to break from the perception that some online casinos use disingenuous tactics to get your money. These unique aesthetic aspects certainly help Rizk Casino stand out from the crowd and pique the interest of new customers, but is there any substance behind the nice presentation? Let’s find out.

Creating an account

Like any well-managed online casino, Rizk Casino makes it as easy as possible for you to sign up upon your initial visit to the website, with a large yellow ‘Sign up now!‘ button front and centre of their home page. This will likely be the first thing you see on the site (along with their promise of an enticing welcome bonus, of course – more on that in a moment).

Clicking on the button will bring up a new menu (without taking you away from the page) on which you can enter your email address, mobile number for verification purposes, and choose a password. Once you’ve verified your account, you’ll be playing in no time; Rizk Casino promises this whole process will only take two minutes and it will likely take you even less time.

Welcome bonus; Terms and Conditions

Rizk Casino has a welcome bonus as simple yet intriguing as any you’ll find at other online casinos: a promise of doubling your initial deposit. So if you start with £100 (maximum initial deposit amount), you can play with £200. Thankfully you don’t have to deposit £100 to take advantage of this offer; if £10 (minimum deposit) is more within your price range, you can play with £20, and so on.

On top of this, as part of the welcome bonus you get 10 extra bonus spins spread across 5 days, making 50 extra spins in total. These spins have to be claimed within 24 hours or you’ll lose them. Clearly, this is a clever way to ensure new customers will keep coming back for at least the first 5 days of being a member (by which point you should have settled in nicely), but who’s going to say no to free spins? Once you’ve signed up, you may as well come back every day to use them.

It’s important to bear in mind the terms and conditions of this welcome bonus to avoid disappointment later. First of all, obviously you aren’t able to simply withdraw the bonus as soon as it becomes available. It’s intended to enhance your initial experience of Rizk Casino and give you an extra incentive to stay. As such, there is a requirement to wager the bonus amount a total of 40 times before it can be withdrawn in cash.

Thankfully, it’s easy to keep track of which is your bonus amount and what is your deposited balance, as these are kept separate in the ‘My Account‘ section. A ‘total balance’ showing the accumulation of both together is also shown, making it simple to decipher which is which, while at the same time knowing how much in total you can play with overall.

Different games contribute varying amounts to your wagering requirement too. All slot games count for 100% of the wagering requirement, while some Table and Live Casino games contribute only 10% of the stake towards it, meaning every £1 staked will only count for 10p against the bonus wagering requirement. It’s good to be aware of these technicalities beforehand, but they don’t necessarily mean the welcome bonus is bad. Again, it’s essentially a free bonus to help you get settled in, and shouldn’t be seen as a great opportunity to suddenly make lots of money. Although, of course, there’s always a chance that you’ll hit the jackpot and win big anyway!

A few final things to note regarding this welcome bonus. First, players who deposit using either Neteller or Skrill are not eligible for it, and second, your bonus funds/ winnings will expire after 30 days if the wagering requirement isn’t met. The latter is to ensure you stick around to use your bonus in the first month as a new player, with Rizk Casino hoping you stick around longer beyond that time. Even if you don’t plan on sticking around or you find this site just isn’t for you, think of it as a month-long trial period in which you should use up that bonus completely, in case you end up losing it!

Furthermore, players in some European countries as well as those residing in Pakistan, Indonesia and Thailand may find they are not eligible for the welcome bonus. In addition to this information, it’s recommended that you take the time yourself to read through the terms and conditions, both to avoid disappointment and to know what you are entitled to if there is a dispute regarding bonuses later on.

Other bonuses

To talk about other bonuses at Rizk Casino we must talk about their signature game; the unique Wheel of Rizk. This works as a bonus itself, intended to compliment other games you play on the site. You activate this ‘Almighty’ wheel by filling a ‘Power Bar’. Once the bar is full, the anticipated Wheel of Rizk is ready to go and you’ll finally be able to take it for a spin.

With each spin you have a chance of winning an interesting bonus reward, ranging from things like free spins, mega spins, cash rewards, or the rare Rizk Jackpot. These rewards, including the big jackpot, have no wagering requirements, meaning anything you win from it will be ready to withdraw immediately if you wish.

The Wheel of Rizk undoubtedly gives Rizk Casino an intriguing edge over competitors when it comes to retaining players, as it gives you a reason to keep coming back to this particular online casino and to keep playing with the aim of filling that bar at least ‘one more time’.

Deposit & Withdrawals

As mentioned previously, Neteller and Skrill are viable options for deposits, though you will miss out on that enticing welcome bonus if you use them. You can also deposit using Visa, Mastercard, PayPal, Paysafecard and via Bank Transfer.

Generally their payout speed is around 24 hours. Minimum withdrawal is £20 and the maximum limit is £5000 (or £200 if using Paysafecard). If you’re having any issues with withdrawals it may be that you haven’t yet met your wagering requirements, which you can double check in the terms and conditions.

Also, in what is a curious feature and sure to be unpopular with some players, there is a ‘withdrawal fee’ of £2.50, the only recommendation for which is to ensure you make larger withdrawals when possible. This is possibly Rizk Casino’s way of trying to discourage players from making smaller withdrawals, but is nonetheless a curious decision that few other (if any) online casinos make, and is an unfortunate negative when they get so many other things right.

Gambling license and establishment

With all online casinos, a gambling license is essential – otherwise, their activities aren’t legal and you’d be taking a risk with your money! Rizk Casino are licensed and regulated by the Malta Gaming Authority, as well as the UK Gambling Commission. They’re also a Casinomeister accredited casino. As stated at the beginning, they were established and are operated by MT SecureTrade Limited. Their head office is based in Malta.

Contacting the Casino

Sometimes re-reading the terms and conditions may not answer a particular query you have, in which case you’d like to talk to someone from Rizk Casino directly. On the left-hand side of the page you’ll see a ‘live chat’ option, which brings up a menu on which you can enter your name, email address, reason for getting in touch and your message. There is also a customer care email address available.

Customer service quality

Unfortunately, there is no phone number provided, so there’s no way to get in contact with a Rizk Casino representative instantly, especially as their live chat service essentially works as email/ online message support rather than a truly instant live chat. Response times to email typically range from 2 to 6 hours. While Rizk Casino representatives can be helpful when they reply to your message, customer service is perhaps an area where they could certainly improve in general by providing faster, more streamlined support.

Commitment to Responsible Gambling

One of the most vital aspects of any online casino is their clear support for responsible gambling. These days almost anyone can play online and deposit funds instantly, without thinking of the consequences or being honest about their limits. Rizk Casino thankfully acknowledges the importance of this by dedicating a full page on their site to explaining responsible gambling, including how best to enjoy your time playing within your own limits, and providing support for those who may feel they have a problem. A link to this can be found at the bottom of the site along with their other page links.

This includes providing a link to CYBERsitter, a filtering software on which parents can add sites they’d like to be blocked, which can be useful if you share an online device with someone under the legal UK gambling age of 18.

Other useful features offered are Deposit limits, Net Loss limits, Wagering limits and Session limits, all of which can be adjusted in the ‘My Account‘ section. Many online casinos only offer a Deposit limit, so Rizk Casino here are offering a greater level of control over how you play that can’t be found everywhere. You may reduce these limits at any time, but any attempts to increase them or remove them completely are subject to 24-hour ‘cool-off’ periods, to help guard against a momentary decision that you may regret later.

Also available is a ‘Time Out’ period, self-exclusion policy, and a ‘reality check’ reminder that helps you keep track of exactly how much time you’ve spent playing on the site. Key to all of this, of course, is that you must be honest with yourself about what help you may need or what’s useful to you. Rizk Casino has certainly put plenty in place on their site to assist players in responsible gambling.

Is there an app available?

Yes – though it’s designed specifically for Android devices. There is a link provided on their website and it’s available via the Google Play app store.

You may receive a standard security notice warning you that you are installing from an unknown developer, though as Rizk Casino say, “fear not, the app is 100% safe, secure and protected by Captain Rizk himself” (one of many clever examples of how the Rizk mascot polices the website).

Does it have a specialised mobile-friendly website?

It certainly does. Any online casino wanting to seriously compete in today’s market knows the importance of mobile compatibility and this one is no different. Some would even say the specific Rizk mobile app isn’t entirely necessary as the website itself is so easily compatible with mobile devices in the first place.

Language & currency options

The site is available in English, Finnish, German, Norwegian and Swedish. Supported currencies include the Australian Dollar, Euro, Pound Sterling, Norwegian Kroner, Swedish Kronor and United States Dollar. Bear in mind though that the website isn’t available to players who reside in some of these countries, despite the option to play in their currencies.

Restricted countries

As stated in the section on bonuses, some countries are ineligible for the welcome bonus. Players in many other countries are unable to play on Rizk Casino at all. Unfortunately this includes the United States, a potentially huge untapped market (though the legality of online gambling is murky there, many online casinos still accept US customers as they are based outside of the country). Restricted countries include Australia, Belgium, France, Ireland, Italy, the Netherlands and South Africa, among others.

It’s worth noting that this online casino has not been operating for long and could start accepting customers from the countries mentioned in the near future.

Which software is used?

The most reputable and trustworthy software providers are present, including Microgaming and NetEnt. These providers are typically a mark of high game quality and using games provided by them only enhances the Rizk Casino brand.

Slot selection & variety

Slots of course are the cornerstone of any online casino. Supported by the likes of Microgaming and NetEnt, Rizk Casino clearly has a strong software base on which to build. In total they boast more than 250 slots. Among these are the widely popular and colourful jewel-themed Starburst, the Ancient Egypt inspired Book of Dead, and the recently released Olympus Thunder, featuring the 12 Gods of Greek mythology.

Film themes are also popular, with a dedicated ‘Hollywood’ section showcasing games focused on the likes of The Invisible Man and Psycho. Slot variety certainly isn’t an issue; whatever your personal taste, you’ll find something that suits your play style and aesthetic sensibilities.

Roulette availability

Roulette selection is significantly lighter, but the core staples of the game are each available: American, European and French roulette. Hence, roulette fans are likely to be satisfied, if not blown away. They do have a decent selection of live roulette with live dealers available. This seems to be a section that Rizk Casino will be looking to improve further in future.

Blackjack availability

Similarly, there is a good selection of Live Blackjack available, with other versions also available to play including a Deal or No Deal themed variation of the game.

Poker availability

3 Heads Up Holdem, Oasis poker and Pai Gow poker variants are available. Progressive and multi-hand variants of Video Poker are also ready to play, including Deuces Wild, Jacks or Better, Aces and Faces, and more.

Baccarat availability

There is only one version of Baccarat available, via live play. Some consider this the best kind of Baccarat, as it offers an experience close to what you’d find in a real casino. An HD quality stream offers you a fine view from multiple angles of the dealer and the cards.

Bingo & scratch card availability

Unfortunately, fans of bingo and online scratch cards will be left disappointed, as Rizk Casino does not yet have these features available on their website.

Sports betting

Uniquely Rizk Casino provides a range of virtual sports games for those who enjoy sports competitions, though they do not currently provide a way to bet on real-life sporting events.

Odds of winning

Generally most Rizk slots offer a Return to Player percentage (RTP%) of around 95% or higher, which is to be expected at all good online casinos, with some here reaching as high as 99%. However, these figures are only available for little over 50% of their overall games.

Is there a live casino with a live dealer?

Yes – different variations of roulette and blackjack are available in their live casino section.

Casino affiliate policy

An affiliate program is offered at Rizk via GiG Affiliates, an industry leading affiliate system. This happens in three stages: ‘Register, Promote, Earn‘. If you have your own blog or website, get lots of traffic, and are impressed by what Rizk Casino has to offer, this could be a great new way of earning some extra cash for yourself and extra customers for Rizk.

Closing your account

I’m sure Captain Rizk would be disappointed, but there may come a point when you decide Rizk Casino is no longer for you and you wish to close your account. Predictably, they don’t make this entirely obvious – they really wouldn’t want to lose you as a customer after all – but searching for the ‘Your Account‘ section (point 4.9 to be exact) under the terms and conditions reveals that in order to close your player account you’ll need to send a request to their customer care team in order to do so.

Note that if your account remains inactive and empty of funds for a period of 30 months, it may automatically be closed without your consent anyway (this is also covered in the terms and conditions).

Advantages & disadvantages of using Rizk Casino

We’ve covered these as we went along, but it may be helpful to provide a brief overview of what’s been covered. Here are the main positives and negatives of Rizk Casino:

Positives:
-A creative & entertaining superhero-themed brand, driven by Captain Rizk himself
-Detailed ‘responsible gambling’ commitments
-Bonuses that you can have fun with, including the unique Wheel of Rizk
-Top quality casino games and a great selection of slots from the best software providers, including Microgaming

Negatives:
-Withdrawal Fees
-Customer service could be improved, including phone support
-Welcome bonus not available to everyone; dependent on their deposit method or where they live
-Game selection, aside from the many available slots, could be an area for improvement

Is this online casino reliable?

While it’s still relatively young, Rizk Casino has gained a fairly positive reputation among players. Their extensive terms and conditions, openness about how bonuses work, and responsible gambling policy show that they’re willing to do what they can to make your experience as positive as possible. Although they don’t have an operating phone contact service, they’re always willing to answer customer queries as best as possible via email and live chat. SSL encryption is also used to ensure customer security and privacy while they play.

Summary

Rizk Casino has had a decent start to life as an online casino, with a fantastic rise since its establishment little over two years ago. Their unique brand sets them apart and has the potential to be developed even further, much like the casino itself.

However, a couple of easily solvable drawbacks (such as needless withdrawal fees) are currently holding them back from being fully recommended in the top echelon of online casinos. In this competitive industry, they may need to tweak some areas slightly, but have certainly started well. If you appreciate creative themes and wide-ranging game selection, Rizk Casino may just be right for you.

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